Alexander Jacob

Complaints Procedure

Alexander Jacob Ltd. and Alexander Jacob Property Management Ltd. are an independent organisation with our office located within Retford, Nottinghamshire.

Alexander Jacob Ltd. and Alexander Jacob Property Management Ltd. are focused on our core principles of being professional, being a specialist and providing exceptional customer service to our clients.

In the unlikely event you wish to make a complaint, you should, in the first instance put this in writing to the managing director of the companies. Depending on the nature of the issue our office may not be able to resolve it as quickly as we would like. If this is the case, we will acknowledge your complaint within 3 working days and then respond to your complaint after we have had an opportunity to fully investigate, within 14 working days.

Hopefully, your complaint will be resolved to the satisfaction of all parties but if this is not the case or you are not happy with the response you receive you should be made aware that it is a requirement that Alexander Jacob Ltd. and Alexander Jacob Property Management Ltd. belongs to one of three government approved independent redress schemes, to which you can refer the complaint. An independent redress scheme is an impartial service for resolving disputes between consumers and agents.

Property Redress Scheme (
Premiere House,
1st Floor,
Elstree Way,
WD6 1JH.

Tel: 0333 321 9418

Please be aware the complaint must be referred to the Property Redress Scheme within 12 months of the final viewpoint made by the office for Alexander Jacob Ltd. and Alexander Jacob Property Management Ltd.

Our address is 11 Grove Street DN22 6JP. Tel: 01777 566400. Email

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Read What Our
Customers Say


I am so pleased with the service we received from Alexander Jacob. From start to finish the support we received from them was impeccable. We felt like our move was important to the whole team and Aaron and Emily in particular were excellent. Calls were never missed, and they would always follow through with the things they said they would do. Communication is excellent and efficient and they made the stressful process of moving that much easier. Couldn’t recommend them more.

Ben Lou


The best agent's I have dealt with,so professional and helpful, simply the best!

Graham Hare


Can't fault Alexander Jacob as agents. Communication from Danny is 2nd to none and they've maintained & looked after my property for years. Brilliant service.

John Burton


I am purchasing a house through Alexander Jacob Estate Agents and their service is second to none. The staff are extremely friendly and helpful at all stages of the transaction. Would recommend to anyone. Best agents I’ve dealt with to date.

Sue Startin


I have sold my house with Alexander Jacob Estate agents. Rod gave me brilliant advice from the start. I have dealt with Aaron throughout and he has been fantastic, keeping me updated at every stage. Thank you.

Margaret Aldren


Couldn't have found a better team to deal with the sale of my childhood home. Constant updates throughout the matter. Very professional and helpful, always willing to go that extra mile to get things done. Very happy to recommend them to anyone.

Maz Haines
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