Alexander Jacob Ltd. is an Independent organisation with our office located within Retford, Nottinghamshire.
Alexander Jacob Ltd. are focused on our core principles of being professional, being a specialist and providing exceptional customer service to our clients.
In the unlikely event you wish to make a complaint, you should, in the first instance put this in writing to the Managing director of the company. Depending on the nature of the issue our office may not be able to resolve it as quickly as we would like. If this is the case, we will acknowledge your complaint within 3 working days and then respond to your complaint after we have had an opportunity to fully investigate, within 14 working days.
Hopefully your complaint will be resolved to the satisfaction of all parties but if this is not the case or you are not happy with the response you receive you should be made aware that it is a requirement that Alexander Jacob Limited belongs to one of three government approved independent redress schemes, to which you can refer the complaint. An independent redress scheme is an impartial service for resolving disputes between consumers and agents.
The three government approved redress schemes are;
- The Property Ombudsman (tpos.co.uk)
- Ombudsman Services: Property (ombudsman-services.org)
- Property Redress Scheme (theprs.co.uk)
Please be aware the complaint must be referred to the Property Ombudsman within 12 months of the final viewpoint made by the office.
Alexander Jacob Limited is a member of The Property Ombudsman (www.tpos.co.uk).