In fact, so many renters have been left disgruntled with their conditions that Citizens Advice reported it helped solve 14,000 issues about repair and maintenance for those living in rented accommodation over the last 12 months.
Chief executive of the organisation Gillian Guy commented on the fact that it is the biggest problem they have to deal with among renters, saying there has been no simple-to-use complaints procedure to help them submit their grievances.
“People who rent shabby or unsafe homes face a risky, costly and complicated process when they want to complain,” she stated.
However, the government has just announced a new Housing Complaints Resolution Service that will change all this, giving tenants and homeowners the opportunity to access help when things go wrong.
It is designed to protect millions of people around the UK, obliging private landlords to join the scheme and address unresolved issues when a tenant makes a complaint.
Until now, there have been several complaints bodies, making it confusing for renters and landlords to know where they should register their problem. With one service, the hope is complaints will be dealt with faster and compensation will be given effectively.
Ms Guy went on to say the new procedure needs to remain “free, easy-to-navigate and protects renters from ‘revenge eviction’ if they complain”.
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